Generative AI tools like ChatGPT, DALL-E, Google Gemini, and Apple Intelligence have revolutionized how we interact with technology. These platforms are transforming how veterinarians work, whether it’s brainstorming treatment plans, drafting client communications, or even generating educational content. While these tools can be incredibly useful, they also come with risks, especially if not used carefully. A major concern is the inadvertent sharing of sensitive patient or practice data.
According to the National Cybersecurity Alliance’s 2024 Oh Behave report, 65% of people worry about AI-related cybercrime, but 55% haven’t received any training on how to use AI securely. As AI tools become more common in the workplace, it’s critical for veterinarians to stay informed and use these platforms safely.
Be Smart About Using AI in Your Practice
AI platforms handle and store data differently than traditional software. Many public AI tools retain the data you input to improve future responses, which could expose sensitive information, especially in a veterinary practice.
Here are some key risks when entering sensitive data into public AI platforms:
- Exposure of confidential patient data – If you enter sensitive patient information, including medical records, treatment plans, or personal identifiers, it could be exposed or used for AI training, leading to potential privacy violations.
- Breaching client confidentiality – Client names, addresses, and other personal details should never be entered into AI tools, as it could lead to privacy concerns and legal complications.
Although some AI platforms offer features to disable data sharing for training, it’s best to approach AI tools with caution. Think of AI platforms like social media: if it’s something you wouldn’t share publicly, don’t input it into an AI tool.
How to Safeguard Your Data While Using AI in Veterinary Practice
Before you begin using AI in your practice, make sure to take these important precautions:
- Review your practice’s AI policies – Check if your clinic has guidelines for AI usage. Many practices are now adopting rules about when and how AI tools can be used to ensure patient and client data stays protected.
- Look for private, secure AI platforms – Some larger veterinary hospitals may have internal AI tools or secure platforms that are designed to protect sensitive data and ensure it isn’t shared with third parties.
- Understand data retention and privacy policies – When using public AI platforms, always review their terms of service to understand how your data is stored and used. Pay close attention to their data retention and usage policies to ensure you’re comfortable with their approach.
Steps to Protect Your Practice’s Data When Using AI
If you’re going to use AI tools in your veterinary practice, be sure to do so safely:
- Stick to secure, company-approved AI tools – Only use AI tools that your clinic has vetted and approved for use. If your practice doesn’t yet have internal AI solutions, speak to your manager about the safest way to proceed.
- Think before you input – Treat AI like a public forum. Never enter confidential patient or client information into an AI tool.
- Use general or vague inputs – When interacting with AI, try to use broad, non-specific questions. For example, rather than asking for specific case details, consider asking for general treatment advice or diagnostic suggestions.
- Secure your AI accounts – Use strong, unique passwords (at least 16 characters) for any AI platforms you use, and enable multi-factor authentication (MFA) for additional security.
Boost Your AI IQ
Generative AI is a powerful tool that can help streamline your work, but using it wisely is key. By being mindful of what information you share, adhering to your clinic’s policies, and prioritizing security, you can take advantage of AI’s benefits without risking patient privacy or legal complications.