Here’s What Other Veterinarians
Are Saying
“In our line of work, we need to have very good data and data backup to protect our patient’s data. Now that CSU has set up our backup, I have complete peace of mind that it’s all safe and secure – and its great not having to worry about our client’s data. I feel that it’s much better to have a total backup solution that you just don’t need to worry about.
Having that backup through ABRA, a snap shot every 15 minutes makes me feel very confident that the information, if we ever had a disaster here, a fire or a power outage that crashed the server, or something of that disastrous nature, that we wouldn’t lose much information. It’s like an insurance policy for our data.”
Katie – CEO
“I knew our practice needed better cyber security measures, but we didn’t know where to start…
Fortunately for us, CSU’s Cyber Security Webinar was exactly what we were hoping it would be. The 30 minute webinar was packed with useful, easy-to-understand information about today’s cybersecurity “best practices” for small to mid-sized practices like ours. I gained foundational knowledge in the basics of cyber security, such as common methods of hacking, why small practices are being targeted by criminals, what a cyberattack could mean for our practice and how to prevent hackers from getting into our network. The webinar also showed me some easy security measures that I was able to begin implementing right away in our practice.
After the webinar, we signed up for CSU’s Cyber Security Network Assessment, where they evaluated the security of our network and then provided me with a full list of our cyber strengths and weaknesses, along with their suggestions to increase our practice’s security. In this day in age, you can never be too cautious. Had I not signed up for CSU’s Cyber Security Webinar, I wouldn’t now have the peace of mind knowing that our practice is doing all that we can to be secure from today’s criminals, and that CSU is continu-ously working to educate and protect us.”
Kerry – Practice Manager
“CSU set up all of our employees to be able to work remotely, from anywhere on any device. They provide 24/7 support for my staff and an emergency number to be able to get a hold of them no matter what time of the day or night. Being able to work from home has definitely helped our practice. Employees who don’t feel well enough to come to work, but are not terribly ill, are able to work from the comfort of their home. It makes a big difference in employee morale. CSU provides a great value to us from a service and management time standpoint. Having a support company with the knowledge and experience dedicated to monitoring our systems is extremely important. With valuable information stored in our systems, such as private employee information and client information, constant monitoring ensures this information is protected and helps us eliminate unnecessary risks, which can be very costly and hurt our business. It gives us peace of mind knowing that CSU is alerted when any potential threats arise and allows them to take action to prevent any serious problems from escalating. The GridWatch service CSU provides is of great value to us from a service and management time standpoint. It includes everything we need from updates and patches on our servers and work stations to 24/7 support for my staff. CSU provides the time and knowledge with this service, and is there for us no matter how big or small the problem is.”
Shannon – Operations Manager
“CSU was instrumental in defining deficiencies within our computer equipment and network. They provided us with recommendations and a proposal to watch our Server 24×7, something we had never done before. Now if our Server has problems, CSU knows about it immediately and is able to remedy the problems, most times re-motely. In addition, our operating system is kept up to date, as well as our virus protection. All of this done without it affecting our daily use of our systems. We have been very pleased we took the leap to have our systems monitored consistently and we are very pleased with the staff’s technical abilities and customer service.”
Drew – DVM
“The ABRA gives us the ability to function in an electronic medical record environment with the confidence that we have constant redundant back-up. We have already relied on this fallback server one time when we had to have a raid hard drive re-placed on our main server. The technology allowed us to continue providing patient care with minimal interruption. The best outcome of using CSU’s ABRA service is having access to their skilled team for other IT issues that may arise in our practice. In the example above, Chuck Sherman helped repair the hardware issue that we had on our main server so that we could get back to full functionality.”
Travis – CEO
“I just want to tell you how much of a joy it is to have you as a partner at Catoctin. You are always such a joy, so knowledgeable, timely, hardworking, professional and have become an amazing resource for the clinic. You have personally guided us into a new era of technology and functionality as the clinic has grown exponentially since 2021. New internet, new phones, new computers, new server, new access points, new workstations. The list goes on and on for how big of an impact CSU have had on the business. I would be lost without you. I wanted to pause in the middle of all the chaos and just remind you I am forever grateful for you on so many levels!”
Paige – Veterinarian Hospital Manager
“We are very pleased to have a great busi-ness relationship with CSU. Everyone is al-ways very helpful and willing to answer our questions or concerns and so understanding. We know we can rely on all of the CSU team to deliver excellent service from answering a simple question of why a printer does not print to a computer or server problem.
Being in the busy kennel business, when we need help, the CSU team knows we need it fixed asap and we always get that immediate service. Occasionally we had to call Chuck after hours for issues and he has kindly re-turned the call or answered his phone to reach out to help us. Thank you for providing Old Mill Kennel with great service now and in the years to come.”
Timmie – Kennel Manager
“CSU is fantastic! Always prompt with fixing what needs fixing (rare) and directing us in a manner that makes business sense for us. They patiently work with our software company which is very important to us.”
Chris – DVM
“Computer Services Unlimited technician, Melvin, has been absolutely wonderful every time he has helped me. He is patient over the phone, with me trying to explain in my terminology what is wrong with whichever printer, computer, or “blinky box”, and still manages to fix it. I am so thankful that he is able to fix our Avimark issues remotely while we continue to work with our patients. He has also visited on site during COVID (maintaining safety protocols), and worked throughout the entire day without breaks to install a new switch, new wireless access points and make sure that we had good connectivity throughout our hospital. Even when I am frustrated with a tech problem, I can still laugh with Melvin knowing that the concern is in good hands.”
Charlotte – Hospital Manager
We take cyber security very seriously. To protect the identity of our clients only first names are mentioned above.