Printer issues are common, and many of us turn to Google for help, whether it’s to troubleshoot the problem ourselves or find someone to repair the printer. But we want to warn you about a growing security threat that could compromise both personal and business data. Malicious Google ads are targeting those in search for solutions to printer problems. These ads claim to offer tech support for installing drivers for popular printer brands like HP and Canon.
How the Scam Works:
- Fake Driver Installation: Clicking on these malicious ads leads to a fraudulent website asking for your printer’s model number to “download” the driver. The site then shows a fake installation process, followed by a generic error message.
- Scare Tactics: After the fake installation, users are warned of a “fatal error,” claiming further attempts could damage the printer and void its warranty. The site then directs users to chat with “tech support,” which connects them to a scammer.
- Personal Data Theft: Scammers may request personal information or remote access to your computer. This can lead to stolen data, malware installation, or unauthorized access to sensitive accounts.
Why This Is Dangerous:
- Scammers exploit printer-related frustrations, making it easy for users to miss warning signs.
- Victims often unknowingly provide sensitive data or allow remote access, putting both personal and business information at risk. If your practice’s printers are connected to the network, this scam could provide an entry point for cybercriminals to access your systems.
How to Protect Your Practice:
- Avoid clicking on ads offering tech support, especially from unfamiliar sources.
- Always download drivers and software directly from official manufacturer websites.
- Never provide remote access or personal information unless you’re sure the service is legitimate.
At Computer Services Unlimited, we are committed to protecting your practice’s data and security. As your trusted IT partner, we not only manage network and computer security but also support your printers, ensuring all aspects of your technology are safe.
If you have any concerns or questions, don’t hesitate to contact us for guidance on keeping your practice secure online.